|Sr.||Title of Research Paper/Article||Author||e-Certificate||Download|
|1||Recent Shopping Mall Developments in Tier III City and its Impact on Consumer BehaviourAbstract – Mall development is phenomenal in India. The mall mania is spreading very fast. Nevertheless, in recent years, new retail stores/supermarkets are being opened at a frenetic pace in different small cities and towns throughout the country. The country is quickly readying to face profound changes in the retail landscape. Over the past ten years there have been significant changes in where Gorakhpur shops and how it is entertained. Changes continue today, requiring developers, retailers, and service providers to create new types of stores and shopping centers to stay competitive. Consumer behavior is a study of how individuals make decisions to spend their available resources (time, money and effort) on consumption of related items (What, why, when, where and how they buy and use such products and services). Also we need to understand, why consumers make the purchases that they make? What are the factors that influence consumer purchases? What are the changing factors in our society that guide such purchase behavior? This article will show recent shopping mall developments and evaluate the impact of shopping malls on consumer behaviour in Gorakhpur city, and discusses how consumers’ decision-making styles shift towards shopping at malls as well as street markets in Gorakhpur City. A two part mixed methodology, which employed both qualitative and quantitative methods, is to be adopted. Part one involve semi-structured expert interviews which allowed respondents to speak freely about their understanding of purchasing behaviour in township areas, as well as the potential impact of shopping mall developments. Part two is a qualitative study to test theoretical predictions with precise measures of variables. This study addresses the causes and effects of shopping mall developments.||Areema Pandey|
|2||An Empirical Study in Assessment of Occupational Stress Models for Foretelling Employee Well-being at WorkAbstract – Objectives: Few workplace health promotion (WHP) interventions are designed to improve work conditions. Methods for measurement of work conditions are often developed from a risk factor perspective rather than a WHP perspective. More knowledge is needed on the work conditions that promote health in order to develop a good work environment. The purpose of the present study was to investigate if the Demand Control Support model, the Effort Reward Imbalance model and the Job Characteristic Inventory are correlated, if the subscales predict health and to analyze which combination of subscales is the most useful predictor of health longitudinally. Participants: The study used questionnaire data from 662 Maintenance Service Engineers of a Heavy Manufacturing Industry in Pune District (MH) at baseline and at follow-up 6 months later. Method: The data were analysed by multiple regressions. Results: A new model; effort, reward, and variety, was found having a higher predictive power to predict health than the original models. Conclusions: To promote health at work, social relations and health-mediating work conditions are important because these conditions may buffer health. Health can be assumed to be a resource that is created in everyday activities and interactions in workplaces, and there is a need to develop health measure instruments based on holistic health theories.||Abhishek Y. Dikshit et al.|
|3||Depth Study on Performance Appraisal Practices of Selected Dairy Units in Gujarat StateAbstract – The paper describes Performance Appraisal practices of selected dairy units in the Gujarat state. For present study five dairy units were selected and from each unit 1-2 managers (employers) and 30 employees were selected using simple random sampling method. Almost all dairy units are doing Performance Appraisal practices appropriately. Majority of the employees were satisfied with Performance Appraisal practices of their dairy units. Almost all employers said that they were doing fair practices and their employees were also satisfied with the present practice. It is concluded that Amul dairy had best setup of performance appraisal followed by Baroda, Dudhsagar, SUMUL and Mother dairy.||Dr. Chhaya Chavda & Dr. Pinakin Yagnik|
|4||Practice of Green Marketing in Electronic IndustryAbstract – Eco-marketing, or green marketing, is a trend in business where companies create an image of themselves as an environmentally friendly organization. Nowadays people and nations have become more concerned about protection of the environment and a new format of business has emerged as Green Business. Green marketing is a tool used by many companies. Eco-friendly products and processes providing customer value, while using less resources and resulting in reduced environmental impacts, are therefore of great importance. This paper analysis the impact of green marketing on consumers and companies in India particularly in the electronics industry using comprehensive literature review and also examines the present trends of green marketing in India. This research has observed that customers want to associate themselves with companies and products that are Eco-friendly and they are willing to pay more for an Ecofriendly product. The paper also explores the opportunities and challenges in green marketing.||Chandni Aswal et al.|
|5||The Study on the Assessment of Customer Satisfaction in Banking Sector through Servqual ScaleAbstract – Introduction of liberalization policy and RBI’s norms brings a cut throat competition amongst banks to hold customer base and build market share. Banking sector has been renowned for the various types of services provided to customer in spoilt of choices and herculean task for retaining their customers. As the competitive environment become more demanding in the banking sector too, it is the need of time to ensure customer satisfaction and in order to enjoy privilege in competitive edge. Quality of services plays a major role in customer satisfaction and builds loyalty of customer towards particular sector. Customer satisfaction and service quality have emerged as one of the vital aspects to cater the explicit as well as implicit needs.th purpose of this research is to examine the customer satisfaction among group of customers towards the public sector banking industries in India. The study is based on the primary data which has been collected through a structured questionnaire. The study is confined to the public bank. The data has been collected from 160 respondents through the simple random sampling method. The data were analyzed by one sample t-test and regression analysis. The result shows that all the dimensions which have been used in the study are positively related to customer satisfaction. The service quality SERVQUAL scale developed by Zeithamal, parsuraman and Berry (1988) has been used.||Ms. Pooja Rani|
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